Role Of Rfid To Minimize Reverse Logistics: A Case Study Perspective

Reverse logistics is considered as a part of supply chain and can be minimized in the form of complaints received to strengthen the whole supply chain. Henceforth this paper attempts to analyze the gaps between identified defects and complaints received in ongoing production process through statistical analysis, which can be utilized further to minimize. A case study from a chemical industry has been considered to reflect this gap. Additionally author has made an attempt to explain the impact and efficacy of RFID for minimizing the reverse logistics part (received complaints) in the form of proposed algorithm. This algorithm may help further to monitor manufacturing process at various stages, for real time information extraction in RFID implementation scenario. This customer complaint handling system through RFID may provide an opportunity to managers in taking decision for analyzing the customer specific cause and effect relationship between product failure and process optimization. This algorithm can be customized further to meet the needs of other production packaging and packing processes whenever the specifications are not in line.